Answering your questions on the practicalities:
What payment method do you accept?
All online customer payments are conducted through Paypal. Once you have finished adding items to your basket simply click “checkout” on your basket page and you will be taken to the paypal gateway for payment.
You can pay using the Paypal service using debit or credit card, even if you don’t have a paypal account – simply enter your card details in the “pay with credit or debit card” section of the payment gateway.
How do I know what shipping I will be charged?
In order to proceed to checkout first you need to calculate your shipping (or delivery) rate. To do this just click “calculate shipping” in the Basket Totals section of the basket page. This will then ask you to select a country and region, or enter a postcode. Once you have completed this just click “calculate shipping” and the correct delivery charge will be added to your order.
I have a Voucher Code, how do I apply it?
That’s great! Add all of the items that you want to purchase to your basket in the usual way and then, once you’re ready to checkout enter your voucher code in the coupon code box on the basket page and click “apply coupon” as shown here:
Most of our voucher codes can’t be used in conjunction with others so if you’ve applied one voucher code but you’ve got a better offer you want to apply, simply remove a coupon by clicking the “remove coupon” link in the Basket Totals section.
UK Delivery – When can I expect my order?
We use Royal Mail first class for our postage and for deliveries within the UK that means your order should be with you within 1-3 working days of the order being shipped.
Still waiting for your parcel? Please allow some extra time over the estimates above but if you still haven’t received your order in 7 working days please get in touch at firstname.lastname@example.org.
International Delivery – When can I expect my order?
Delivery to Europe should take 3-5 working days from your order being shipped.
Delivery to the rest of the world should take 5-7 days from your order being shipped.
If you still haven’t received your order and 10 working days have elapsed since your received your confirmation of order dispatch please get in touch at email@example.com.
I ordered a Handmade Bow Tie – When can I expect my order?
Thank you for your order! Our bow ties are all handmade by the Graphite Grease team and as such may take a little longer to be dispatched than our other items. We aim to dispatch our bow ties within 3 working days. Please be a little patient with us or alternatively, if you really need that bow tie for a specific date please get in touch at firstname.lastname@example.org and we’ll try to find a solution for you.